Customer Service Commitment
Thank you for choosing PAPERISTA for your stationery needs. We are confident you will be pleased with the quality and workmanship of our products and truly look forward to serving you again. Our customer service goal is simple. We are committed to providing our customers total satisfaction. Every time.
Custom Printed Products
Customized products are non-returnable/non-refundable, however if you are unhappy with your order, we will do our very best to rectify the situation immediately. Please notify PAPERISTA of any issues within 36 hours of delivery of product so that it may be corrected.
Returns and exchanges of unused items are allowed within 7 days of purchase. Returned items must be accompanied with a return packing slip or store receipt provided by PAPERISTA and must be in their original, undamaged packaging. PAPERISTA reserves the right to refuse a return or exchange of an item if deemed unsellable due to customer’s use of product.
Sale items are final sale and non-returnable. Please contact us for more information on returning, re-ordering, or exchanging an item.
Shipping & Turnaround
We ship both UPS and USPS between Monday-Friday. Signatures are required for all custom orders.
Custom Printed Products
Customized products have various turnaround schedules depending on the complexity of the order. Please contact Paperista for estimated turnaround time. All other products that are in stock ship within 2 business days from placing your order.
Frequently Asked Questions
How do I start the custom design process? >
First, set up a design appointment over the phone or at our store so we can learn more about you, your event and your guests. Shortly after, you will receive a quote for the stationery needed and upon agreement we will go to work creating a custom design just for you! It might be inspired by something you have seen on our site, through one of our premiere stationery vendors or a completely new design we create from scratch.
What can you print for my event? >
From start to finish, we love creating cohesive pieces needed for a smashing event. Beyond just save the dates and invitations, we can custom create and print anything you can think of, such as: programs, menus, escort cards and place cards, welcome bags for guests with tags, labels, custom ribbon and tissue, directional and decorative signage, drink straw flags, favor boxes, cups, napkins, coasters, oversized / uniquely displayed seating arrangements boards, table numbers, food and beverage signs, custom printed and monogramed pillows for lounge areas.... and so so much more!
A friend designed my invitations but I need to have them printed. Can you help me? >
Of course! We work with designers all the time to print their work and prep files for artisan printing such as letterpress, engraving and foil stamping. We know that understanding the intricate nature of printing is not a common skill amongst graphic designers so we are open to collaborate and finish the job. For work we did not create, we often need to lend wording advice to mind proper etiquette and make adjustments to optimize designs for printing. Due to the volume of projects we produce, we have access to a selection of best in class print shops that understand our standards and expectations for high-quality, perfectly printed product. In the end, you will have beautifully printed pieces developed under a collaborative process that is painless and worry-free.
When should I order my wedding invitations? >
Ideally, wedding invitations should be ordered 4-6 months before the event date. The custom design process usually takes upwards of 4 weeks and PAPERISTA needs at least 3-4 weeks for printing and shipping the final product to you. Invitations ordered from one of our vendors may have a different timeline. Please inquire for further details and rush availability.
When should I mail my invitations / announcements? >
Typically, wedding invitations should be sent to guests 6-8 weeks prior to the event date. If the wedding is a destination for most guests, you could send your invitations up to 12 weeks in advance.
Save the date announcements are sent 8-12 months before the wedding.
Social invitations can be sent 4-6 weeks prior to the event date.
Replies should be requested 2-4 weeks before the event, although be sure to check with your venue or host for any special requirements.
Is there a rule of thumb to choosing a quantity? >
We offer stationery in increments of 25 and recommend ordering extras to accommodate last minute guest additions, incorrect addressing and keepsakes. Ordering an additional small quantity is much less expensive than re-ordering that amount later. Also remember, your quantity should reflect the amount of families and couples attending your event, not the number of actual people attending. Keep in mind that calligraphers (and you) will need an envelope surplus of 10-15% for possible mistakes when addressing envelopes.
Do you offer custom ink choices? >
Yes! Send us a fabric swatch, ribbon, photo or Pantone number and we can match any color for a small additional fee. We love obsessing over colors and can lend our expertise on unique combinations as well.
What options do I have for addressing my envelopes? >
Hand addressing your envelopes is by far the most thoughtful way to send correspondence to guests. Paperista can refer you to trusted calligraphers around the country with many different lettering styles to compliment your unique design. Please inquire for more information.
Paperista also offers a fast addressing service where your envelopes are digitally printed in-house with a stylized layout and font to compliment your unique design. Please inquire for pricing and further details.
Can I see a proof of my design? >
While we do not offer printed proofs of your order, we will email you a color PDF proof file of your design to review. All of our clients have found this method acceptable and adequate in showing what the design will look like after printed. If you have any special concerns, please call or email to discuss them with us. We love to help provide additional answers or insight.
Do you ship internationally? Do you design in multiple languages? >
Yes and yes! Contact us about your special requirements and we will do our best to accommodate them. We can also help estimate shipping options with you. If you live outside of the United States, we can communicate via Skype and email during normal business hours.
How does sales tax work? >
Orders delivered or shipped within Minnesota are charged a 7.775% sales tax. Shipments to addresses outside of the state of Minnesota are not charged a sales tax as long as the billing address for the paying customer is also outside of the state of Minnesota.